Terms and Conditions
PeopleMatter Terms and Conditions
1. SERVICES. During the Term (as defined in Section 16 (Term and Termination)) and subject to terms and conditions of this Agreement, PeopleMatter agrees to provide the Services and Customer agrees to purchase a Subscription for such Services. PeopleMatter reserves the right to make changes to its Services and its hosting and technical infrastructure during the Term as deemed reasonably necessary by PeopleMatter, provided such changes will not materially degrade the performance or functionality of the Services. In these Terms and Conditions, a “Unit” means a physical location at which a group of individuals is employed to operate and conduct business under a single brand. There may be one or more Units at a single location. By way of example only, a gas station that includes a pizza franchise and a convenience store franchise inside the gas station building would consist of a maximum of three Units.
2. SUBSCRIPTIONS; RENEWALS. Unless otherwise specified in the applicable Order Form, (i) Services are purchased as Subscriptions for each Unit for the Term, (ii) Subscriptions for additional Units or Modules may be added during the Term at the pricing set forth in the applicable Customer Increase Form, and (iii) the added Subscriptions shall terminate on the same date as the Term. Subscriptions shall automatically renew pursuant to Section 16 (Term and Termination).
3. STATEMENTS OF WORK. Customer and PeopleMatter may enter into one or more statements of work (each a “Statement of Work”) pursuant to which PeopleMatter and Customer may work together to integrate and implement the Platform with Customer’s systems and configure the Modules (“Implementation Services”).. Each of the parties agrees to use its reasonable commercial efforts to complete their respective implementation activities in the time frames set forth in the Statement of Work. Customer acknowledges that PeopleMatter’s timely completion of the Implementation Services is conditioned on (i) Customer’s cooperation; (ii) Customer providing all reasonably requested access to Customer’s systems; (iii) Customer delivering information, data and other materials as may be required by the Statement of Work; and (iv) Customer performing all its obligations as specified in the Statement of Work.. To the extent that Customer fails to perform as contemplated in the Statement of Work or as reasonably requested by PeopleMatter, PeopleMatter’s performance of the Implementation Services shall be excused; PeopleMatter shall have no liability for any failure to complete the Implementation Services within the schedule specified in the applicable Statement of Work; and Customer shall remain obligated to commence payment for Subscriptions upon the Billing Commencement Date. Nothing in this Agreement is intended to limit or foreclose any remedies that PeopleMatter may seek against Customer.
4. LICENSE; RESTRICTIONS. Subject to the terms and conditions of this Agreement, PeopleMatter hereby grants to Customer a limited, non-exclusive, non-transferable, non-sublicensable license to: (i) access and use the Services limited to the number of Units for which Customer has paid the applicable Subscription fee and (ii) use any then-current documentation (if any) provided by PeopleMatter in connection with the Services (collectively, “Documentation”), in the case of (i) and (ii) solely for internal business purposes in accordance with this Agreement. Where applicable, PeopleMatter will deliver to Customer all user IDs and passwords as necessary for Customer’s authorized employees and agents to access the Services in accordance with this Agreement. Customer is responsible for all activities conducted under its user IDs and passwords and for ensuring its employees’ and agents’ compliance with this Agreement. Customer shall not: (i) resell, sublicense, lease, time-share or otherwise make the Services available to any third party; (ii) use the Services to send or store infringing or unlawful material; (iii) use the Services to send or store viruses, worms, time bombs, Trojan horses and other harmful or malicious code, files, scripts, agents or programs; (iv) attempt to gain unauthorized access to, or disrupt the integrity or performance of, the Services or the data contained therein; (v) modify, copy or create derivative works based on the Services; (vi) reverse engineer decompile, disassemble or otherwise attempt to discover the source code or underlying ideas or algorithms of the Services; (vii) access the Services for the purpose of building a competitive product or service or copying its features or user interface; (viii) use the Services, or permit it to be used, for purposes of product evaluation, benchmarking or other comparative analysis intended for publication without PeopleMatter’s prior written consent; or (ix) permit access to the Services by a direct competitor of PeopleMatter.
5. INTERNET CONNECTIONS; STORAGE; BANDWIDTH. Customer is responsible for obtaining and maintaining all computer hardware, software and communications equipment needed to access Internet and use the Services, including all third-party access, telecommunications and Internet connection charges. During the Term, PeopleMatter will make available to Customer up to 1 GB of storage space per Unit at no additional charge. Additional storage space may be purchased by Customer for an additional charge at PeopleMatter’s then-current rates.
6. OWNERSHIP. Customer acknowledges and agrees, as between PeopleMatter and Customer; PeopleMatter will own all right, title and interest in the Services and any other materials furnished or made available by PeopleMatter hereunder, and all modifications and enhancements thereof, including all rights under copyright and patent and other intellectual property rights. There are no implied rights or licenses granted under this Agreement. Customer shall retain all ownership rights in the data stored by Customer in the Services (“Customer Data”) and Customer’s Confidential Information (as defined below); provided that PeopleMatter may provide such Customer Data and Customer’s Confidential Information to third parties solely for purposes of providing the Services. Notwithstanding the foregoing, PeopleMatter may provide data in the aggregate, which does not contain any identifying Confidential Information of Customer. Nothing between Customer and PeopleMatter shall affect the ownership of data provided directly to PeopleMatter by an applicant, candidate or employee of Customer pursuant to an end user or other agreement between PeopleMatter and such applicant, candidate or employee.
7. FEES. Customer will pay the applicable fees set forth on the Order Form for the Services (collectively, “Fees”), in accordance with PeopleMatter’s then current standard billing policies and procedures located in Appendix A unless different billing and invoicing procedures are set forth in the Order Form. Unless otherwise expressly set forth on the Order Form, PeopleMatter reserves the right to amend the fees payable for the Services for any year following the initial year of the Term on an annual basis upon ninety (90) days prior notice to Customer. Authorization for Direct Payment and Credit Card Authorization for Payment forms are available for download at this webpage. By submitting the Order Form, Customer hereby authorizes PeopleMatter to initiate a debit entry or charge to Customer’s bank account at the depository financial institution or credit card provided and to debit the same to such account for invoices when payment is due. See Billing Policies webpage to download the Authorization for Direct Payment form or the Credit Card Authorization for Payment form (refer to Appendix A). This authorization is to remain in full force and effect only for payment of the Fees for the Services. All charges, payments and amounts will be in United States dollars. Customer shall reimburse PeopleMatter for all reasonable costs incurred by PeopleMatter in collection of delinquent amounts not subject to a reasonable and good faith dispute. The Fees do not include any direct or indirect local, state, federal or foreign taxes, levies, duties or similar governmental assessments of any nature, including value-added, sales, use or withholding taxes, and Customer is responsible for paying all such taxes, excluding taxes based on PeopleMatter’s net income. Customer shall reimburse PeopleMatter for all reasonable, pre-approved and appropriately documented travel and related expenses incurred by PeopleMatter in performing Implementation Services, Support Services (as defined in Section 8 (Support)), training or other professional services for Customer.
8. SUPPORT. Following deployment of the Service for Customer, PeopleMatter will use commercially reasonable efforts to provide the support services (“Support Services”) as described in PeopleMatter’s then current support terms set forth in this Agreement or on PeopleMatter’s website (the “Support Terms”). So long as the Services and/or Support Services are not materially diminished, PeopleMatter reserves the right, in its sole discretion, to modify, discontinue, add, adapt, or otherwise change (collectively “modify”, with any instance of one of the foregoing actions constituting a “modification”) the functions, design, specification or attributes of the Services or Support Services. if any such modification is reasonably deemed material by PeopleMatter, PeopleMatter will provide notice to Customer (which may include notice posted on the Service) that a modification has been made. .. Any updates to the Services that PeopleMatter may provide to Customer in the course of providing the Support Services are licensed to Customer and otherwise provided to Customer under the terms of this Agreement. PeopleMatter will use its reasonable efforts to implement and maintain generally accepted industry standard technical, administrative and physical security measure, policies and procedures designed to ensure the confidentiality and privacy of personal data provided to or obtained or stored by PeopleMatter in connection with its provision of the Services to Customer.
9. TERMS OF ENGAGEMENT. Customer acknowledges and agrees that the PeopleMatter’s website located at www.peoplematter.com (the “Site”) is only a venue for potential employers to post job postings and job seekers to submit candidate resumes. PeopleMatter does not screen or censor the job postings or candidate résumés. PeopleMatter does not have any control over the quality, suitability, truth, accuracy, timeliness, safety or legality of the jobs postings or the candidate résumés submitted. Customer assumes all risks associated with dealing with other users with whom it comes in contact through the Site and the Services. PeopleMatter is not involved in the actual transaction between Customer and any job seeker or employee. The specific terms of any employment or contractor agreement between Customer and any job seeker will be negotiated solely between Customer and that job seeker. Customer understands that its interactions and dealings with other users of the Site and the Services are solely between Customer and such other user. PeopleMatter shall not be responsible for any loss or damage of any kind incurred as a result of any such interactions and/or dealings, and PeopleMatter will have no obligation to become involved in such dispute.
10. OPTIONAL BACKGROUND CHECKS. Customer has the option to use services by third-party vendors (the “Third-Party Vendors”) providing a risk management tool in screening candidates for employment within the Platform (the “Screening Services”). The Third-Party Vendors will provide the results of all screening services that Customer requests directly to Customer. It is the sole responsibility of Customer to secure and to furnish the Screening Services through the PeopleMatter Platform proper and correct information for each applicant sufficient for the Third-Party Vendor to perform the Screening Services contracted. Customer certifies that it will comply with all applicable state and federal laws, including, but not limited to, the Fair Credit Reporting Act (15 USC 1681) and that information received from the Third-Party Vendor will not be used in violation of any equal employment opportunity law or regulation. Customer hereby releases the Third-Party Vendors, its successors, its affiliated companies and the officers, agents, employees and independent contractors of the Third-Party Vendors, its successors and its affiliated companies from liability for Customer’s noncompliance with all applicable laws, rules and regulations. Customer acknowledges that as a condition to receiving the Screening Services, it may be required to agree to separate terms and conditions of the Third-Party Vendor. Customer further acknowledges and agrees that PeopleMatter has no liability of any kind, and it hereby releases PeopleMatter from any such liability, with respect to the Screening Services, any output of the Screening Services and any inability to use the Screening Service or receive any Screening Services from the Third-Party Vendor.
11. WARRANTIES; WARRANTY DISCLAIMER. Customer represents and warrants that (i) it has the legal power to enter into and perform its obligations under this Agreement; (ii) it has collected and shall maintain and handle all personal data in compliance with all applicable data protection and privacy laws; and (iii) it shall comply with all other applicable laws, rules and regulations in its performance hereunder, including without limitation, labor and employment laws. Each user of the Services is responsible for any content and materials that such user posts or submits on or through the Services, including, without limitation, job listings and candidate resumes, and PeopleMatter has no obligation to verify or authenticate, in whole or in part, any job listings or candidate resumes. PeopleMatter has no liability for any inaccuracies, errors or omissions in the job listings or candidate resumes. PEOPLEMATTER MAKES NO EXPRESS, IMPLIED OR STATUTORY REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH THE SITE, THE SERVICES OR ANY MATERIALS CONTAINED ON THE SITE. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE, THE SERVICES, MATERIALS AND ANY INFORMATION OR MATERIAL CONTAINED ON THE SITE IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS.
12. CONFIDENTIALITY. “Confidential Information” means any information that the receiving party knows or has reason to know (either because such information is marked or otherwise identified by the disclosing party orally or in writing as confidential or proprietary, has commercial value, or because it is not generally known in the relevant trade or industry). Any information about a job seeker (including, without limitation, résumés and candidate personnel information) that a Customer obtains through the Services and the existence and terms and conditions of this Agreement shall be treated as Confidential Information of PeopleMatter. Each party agrees that it will not use, copy or reproduce such confidential information other than to fulfill its duties and obligations under this Agreement. The prohibitions contained in this Section 12 will not apply to information (i) already lawfully known by the receiving party without restriction on disclosure prior to disclosure by the disclosing party, (ii) generally known to the public without the receiving party’s breach of any confidentiality obligations to the disclosing party, or (iii) lawfully obtained by the receiving party without restriction on disclosure from a third party who is not violating any confidentiality obligations to the disclosing party by making such disclosure. Neither party will disclose to third parties, other than its agents and representatives on a need-to-know basis in order to fulfill the receiving party’s duties and obligations under this Agreement, any Confidential Information of the other party, without the prior written consent of the other party. Notwithstanding the foregoing, each party will be entitled to disclose the Confidential Information of the other party (a) to the extent required by applicable law or (b) the order of a court of competent jurisdiction, government agency or other legal process, provided that the disclosing party will, to the extent not prohibited, provide notice of such required disclosure and allow the non-disclosing party to object prior to the disclosure of the confidential information.
13. INDEMNIFICATION. PeopleMatter shall defend, indemnify and hold Customer harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with claims, demands, suits, or proceedings (“Claims”) made or brought against Customer by a third party (i) alleging that the Services as provided by PeopleMatter and used by Customer in accordance the applicable Documentation infringes or misappropriates the intellectual property rights of a third party that is enforceable in the United States and (ii) based solely on the theft or compromise of job seeker data provided by Customer through the Service that is the direct result of PeopleMatter’s breach of its obligations relating to security of the Service as set forth in Section 8 (Support). Upon notice of a claim of intellectual property infringement or if, in PeopleMatter’s opinion, a claim of intellectual property infringement is likely, PeopleMatter shall have the right, at its sole option and expense, to: (a) procure for Customer the right to continue using the Services under the terms of this Agreement; (b) replace or modify the Services to be non-infringing without material decrease in functionality; or (c) if the foregoing options are not commercially reasonable, terminate this Agreement and refund Customer all prepaid fees for the remainder of its subscription term after the date of termination.
Customer shall defend, indemnify and hold PeopleMatter harmless against any loss, damage or costs (including reasonable attorneys’ fees) incurred in connection with Claims made or brought against PeopleMatter by a third party alleging that the Customer Data, or Customer’s use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of, or has otherwise harmed, such third party or for any breach of Customer’s representations and warranties set forth in this Agreement.
The indemnified party will (i) promptly notify the indemnifying party in writing of any Claim for which indemnity is claimed, provided that failure to so notify will not remove the indemnifying party’s obligation except to the extent it is prejudiced thereby, (ii) allow the indemnifying party to solely control the defense of any Claim and all negotiations for settlement (provided that in no event may either party enter into any third-party agreements which would in any manner whatsoever affect the rights of, or bind the other party in any manner to such third party, without the prior written consent of the other party) and (iii) provide reasonable cooperation to the indemnifying party, at the indemnifying party’s sole expense, in defending the Claim.
The remedy set forth in this Section 13 states the sole and exclusive obligation and liability of PeopleMatter for intellectual property rights infringement or misappropriation of any kind.
14. WAIVER OF CONSEQUENTIAL DAMAGES. PEOPLEMATTER SHALL NOT BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY DAMAGES RESULTING FROM CUSTOMER’S USE OR RELIANCE ON THE SITE, SERVICES AND/OR ANY MATERIAL ON THE SITE, INCLUDING, WITHOUT LIMITATION, JOB POSTINGS AND CANDIDATE RESUMES, SCREENING SERVICES, ANY OUTPUT OF ANY SCREENING SERVICES OR ANY INABILITY TO USE OR RECEIVE ANY SCREENING SERVICES. IN NO EVENT SHALL PEOPLEMATTER BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, EXTRAORDINARY, EXEMPLARY, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF DATA, REVENUE, PROFITS, BUSINESS INTERRUPTION, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF OR RELATED TO THIS AGREEMENT AND/OR CUSTOMER’S USE OF THE SITE AND/OR SERVICES, SCREENING SERVICES, ANY OUTPUT OF ANY SCREENING SERVICES OR ANY INABILITY TO USE OR RECEIVE ANY SCREENING SERVICES, HOWEVER ARISING, EVEN IF PEOPLEMATTER KNOWS THERE IS A POSSIBILITY OF SUCH DAMAGE. PEOPLEMATTER SHALL NOT BE LIABLE FOR ANY ACTIONS, OMISSIONS AND/OR DECISIONS MADE BY ANY USER OF THE SITE, INCLUDING, WITHOUT LIMITATION, HIRING DECISIONS.
15. LIMITATION OF LIABILITY. EXCEPT FOR THE PARTIES’ INDEMNIFICATION OBLIGATIONS, IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF THIS AGREEMENT, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, EXCEED THE LESSER OF AMOUNTS ACTUALLY PAID BY CUSTOMER DURING THE TWELVE (12) MONTHS PRECEDING THE INCIDENT GIVING RISE TO LIABILITY (OR IF SUCH CLAIM ARISES DURING THE INITIAL TWELVE (12) MONTHS OF THIS AGREEMENT, THE FEES EXPECTED TO BE PAID DURING SUCH TWELVE (12) MONTH PERIOD) OR $100,000.
16. TERM AND TERMINATION. This Agreement commences upon execution (including electronic click-through execution) (the “Effective Date”) and continues for the Term set forth on the Order Form (the “Initial Subscription Term”), unless earlier terminated as set forth herein. Subscriptions for all Units specified in an Order Form commence on the Billing Commencement Dateand continue for the Initial Subscription Term. Upon the expiration of the Initial Subscription Term, the Subscriptions for all of Customer’s Units will automatically renew for successive, additional subscription terms of one (1) year (each, a “Renewal Subscription Term” and collectively with the Initial Subscription Term, the “Term”) unless and until either party notifies the other party of its intent not to renew at least sixty (60) days prior to the expiration of the Initial Subscription Term or then-current Renewal Subscription Term. A party may terminate this Agreement: (i) upon sixty (60) days written notice if the other party materially defaults in performing its obligations under this Agreement and such default continues unremedied for a period of thirty (30) days following written notice of default; (ii) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors or (iii) if either party undergoes a change of control in favor of a direct competitor of the other party. Unless the Agreement has been terminated for Customer’s failure to pay fees as required, after termination PeopleMatter shall make available to Customer an electronic copy of all Customer Data then available in PeopleMatter’s production systems, in a standard data format (e.g., flat file) that is reasonably accessible by Customer. After thirty (30) days following termination, PeopleMatter will have no obligation to maintain or provide any Customer Data and shall have the right thereafter, unless legally prohibited, delete all Customer Data in its systems or otherwise in its possession or under its control.
17. GOVERNMENT USERS. If Customer is a federal government entity, PeopleMatter provides the Services, including related software and technology, for ultimate federal government end use solely in accordance with the following: Government technical data and software rights related to the Hosted Service include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data – Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If greater rights are needed, a mutually acceptable written addendum specifically conveying such rights must be included in this Agreement.
18. USE OF NAMES AND LOGOS; MARKETING. Subject to the terms and conditions of this Agreement, each party grants to the other party a non-exclusive, worldwide, royalty-free license, without the right to sublicense, to use the other’s name and logo on its website and in its customer or vendor lists. Each party’s use of the other party’s name and logo shall be in compliance with the other party’s trademark usage guidelines, as amended from time to time. All uses of the other party’s name and logo shall inure to the benefit of the other party. Customer agrees to respond promptly when asked to provide feedback in the use of the Services through customer satisfaction surveys. Customer also agrees to make itself available upon PeopleMatter’s reasonable request to serve as a reference for media interviews and potential customers (i.e. phone reference calls, case studies, public relations announcements, etc.).
19. RELATIONSHIP OF PARTIES. The parties are independent contractors, and no partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties is created hereby. There are no third party beneficiaries to this Agreement. Customer further understands and agrees that this Agreement and PeopleMatter’s obligations and liabilities are limited to the Services as set forth herein and that in the event that Customer purchases additional, ancillary or other services or products directly from any third party vendors of PeopleMatter, such additional services shall be governed by Customer’s separate agreement with such vendor and PeopleMatter shall have no obligations or liabilities with respect thereto, even if Customer learned of such products or services through, or such products or services have been promoted by, PeopleMatter or its employees.
20. NOTICES. Any notice required or permitted hereunder will be given in writing and delivered: (a) in the case of Customer, to the contact person listed on the Order Form and (b) in the case of PeopleMatter, to the contact person listed below, as follows (with notice deemed given as indicated): (i) by personal delivery when delivered personally; (ii) by established overnight courier upon written verification of receipt; (iii) by facsimile transmission when receipt is confirmed in writing or orally; (iv) by certified or registered mail, return receipt requested, on date of verification of receipt; or (v) by electronic delivery when receipt is confirmed in writing or orally. Either party may change its contact person for notices and/or address for notice by means of notice to the other party given in accordance with this Section 18.
PeopleMatter Attn: General Counsel 466 King Street Charleston, SC 29403
21. WAIVER. No waiver of any provision of this Agreement shall be effective unless in writing and signed by the party against whom the waiver is to be asserted.
22. SEVERABILITY. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, the provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of this Agreement shall remain in effect.
23. REMEDIES. Except as otherwise provided, remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity. If any provision of this Agreement is held by a court of competent jurisdiction to be contrary to law, such provision shall be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in effect.
24. FORCE MAJEURE. Except for Customer’s payment obligations, neither party shall be liable to the other for any delay or failure to perform hereunder due to circumstances beyond such party’s reasonable control, including acts of God, acts of government, flood, fire, earthquakes, civil unrest, acts of terror, strikes or other labor problems (excluding those involving such party’s employees), service disruptions involving hardware, software or power systems not within such party’s possession or reasonable control, and denial of service attacks.
25. ASSIGNMENT. Customer may not assign this Agreement or any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of PeopleMatter, and any such attempted assignment in violation of the foregoing will be void. This Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.
26. GENERAL RELEASE. In the event that Customer has a dispute with one or more users of the Site or the Services, including without limitation, any job seeker or employee, Customer hereby releases PeopleMatter (and its agents and employees) from claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related with such dispute.
27. ARBITRATION. All disputes between Customer and PeopleMatter relating to or arising from this Agreement in any way will be arbitrated according to the rules of the American Arbitration Association (AAA) in Charleston, South Carolina, including any dispute about the scope of this arbitration agreement, and including all questions about the types of disputes that are subject to this arbitration agreement, all of which Customer agrees will be decided by the arbitrators, whose decision will be final and binding on Customer. Any issue concerning the extent to which a dispute is subject to arbitration, or concerning the applicability, interpretation or enforceability of this agreement, including any contention that all or part of this agreement is invalid or unenforceable, shall be governed by the Federal Arbitration Act and resolved by the arbitrators. Customer acknowledges and agrees that, in any arbitration proceeding, no depositions will be taken, and all other forms of discovery of facts will be limited to those things that the arbitrators determine, in their sole discretion, to be necessary. Further, in any arbitration proceeding, (i) there shall be no award of punitive, exemplary, incidental or consequential or other special damages, and (ii) the parties will conduct the arbitration confidentially and expeditiously and each of the parties will pay its own costs and expenses of arbitration, including its own attorneys’ fees. The proceeding and the decision shall be kept confidential by the parties. The arbitration award may be enforced in any court having jurisdiction over the parties and the subject matter of the arbitration.
28. GOVERNING LAW. This Agreement shall be governed exclusively by the internal laws of the state of South Carolina, without regard to its conflicts of laws rules, and all disputes hereunder shall be subject to the exclusive jurisdiction of the courts located in Charleston County, South Carolina. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.
29. COUNTERPARTS. This Agreement may be executed by facsimile and in counterparts.
30. ENTIRE AGREEMENT. This Agreement, including any Orders Forms, Customer Increase Forms, Customer Decrease Forms and any amendments or addenda attached hereto and documents incorporated by reference herein, will constitute the entire agreement between the parties with respect to the subject matter hereof, and all prior agreements, representations, and statements with respect to such subject matter are superseded hereby. No modification of any provision of this Agreement shall be effective unless in writing and either signed or accepted electronically by an authorized representative of the party against whom the modification is to be asserted. However, to the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any exhibit or addendum hereto or any Order Form entered into by Customer with PeopleMatter, the terms of this Agreement shall prevail. To the extent of any conflict or inconsistency between the provisions in the body of this Agreement and any PeopleMatter Policies, the terms of the applicable PeopleMatter Policy shall prevail. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order or other order documentation shall be incorporated into or form any part of this Agreement, and all such terms or conditions shall be null and void.