4 Secrets to More Efficient, More Effective Restaurant Training

How Bruegger's Bagels Scored Higher Efficiency, Cost Savings and Customer Satisfaction with Online Training and How You Can, Too

What’s the secret to creating a training strategy that actually works? How can you make sure training is consistent and compliant companywide? What can you learn from leading restaurant brands’ learning programs?

Watch our webinar on demand with Bruegger’s Bagels Director of Training, Tracy Yandow, and QSR Magazine to:

  • Find out 4 secrets to an effective restaurant training strategy
  • Compare Millennials, Gen X and Boomer learning styles
  • Get the latest industry trends and tools to help you handle them
  • See what’s working for Bruegger’s and its results so far
  • Tour mobile tools that can track and optimize employee training
  • Earn 1 HRCI credit hour (see details in sidebar) 
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Eligible for 1 HRCI credit
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HR Certification Institute Credit

This webinar has been approved for 1 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute (HRCI). Please be sure to note the program ID number (provided at the end of the webinar) on your recertification application form. For more information or questions about certification or recertification, visit www.hrci.org.

The use of the above "Approved Provider" seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met HRCI's criteria to be approved for recertification credit.


Tracy Yandow, Director of Training, Bruegger's Bagels

Tracy Yandow

Director of Training, Bruegger's Bagels

Tracy Yandow is a 21 year veteran in the area of training development and instructional design, where she has created hundreds of programs for both entry-level and management personnel in the restaurant, retail and technical industries.

She is currently the Director of Training for Bruegger’s Bagels, a 300-location restaurant bakery concept. She runs the training department where her team concentrates on streamlining programs, utilizing a blended approach to training to provide a more consistent learning environment and a greater impact on the company’s operations.

Tracy is also the founder of The Manual Solution, an instructional design and development company specializing in the area of procedure manuals and training program development.

Brian Philips, Solutions Engineer, PeopleMatter

Brian Philips

Senior Employee Scheduling Consultant, PeopleMatter

As Senior Employee Scheduling Consultant at PeopleMatter, Brian is responsible for designing innovative schedule management technology strategies with prospective PeopleMatter clients.

Through interactive pre-sale discoveries, Brian analyzes an organization's needs and demonstrates how the PeopleMatter Platform™ addresses the customers' requirements and solves their strategic business concerns.

Brian joined PeopleMatter with more than 8 years of experience in the SaaS industry, operating in various roles, including client management, product strategy and solution engineering.

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