The PeopleMatter Institute

Business management resources to help you understand, manage and motivate your people and your business from The PeopleMatter Institute (PMI).

In today’s hourly workforces, staying on top of industry trends, technologies and tools means staying ahead of the competition. Explore PMI's resources.

Upcoming
Ultimate Employment Screening Series
Every Wednesday in August 1 ET/10 PT — The 4 Must-Run Pre-Hire Screenings for Higher Compliance, Applicant Quality and Cost Savings Four 30-minute webinars covering everything you need to know about background, I-9, assessment and tax credit screenings. Approved for 2 HRCI credits
Webinars & Events
Platform, HIRE
Upcoming
4 Secrets to More Efficient, More Effective Restaurant Training
Thurs., July 24 | 1 ET — Find out four secrets to creating a successful restaurant strategy and how that's increased efficiency, cost savings and customer satisfaction at Bruegger’s Bagels. Approved for 1 HRCI credit
Webinars & Events
The Business Owner’s Guide to Obamacare
You know what you have to be doing right now for healthcare compliance, but do you know what your business can be doing to make the best of Obamacare? Approved for 1 HRCI credit
Webinars & Events
Hiring Big Bang Theory
Wow'ing your customers starts with wow'ing your candidates. Register now to find out the four key moments that can take your hiring experience from "eh" to "Awesome!" and how to nail them.
Webinars & Events
What Really Works for Today's Restaurant Workers
What do Gen Y+Z workers really want in a job? Just how important are mobile and career mobility? Where should you start? Play our on-demand webinar now to find out these answers and more from HR expert, Steve Boese.
Webinars & Events
ACA Checklist
Part-time workers, 30-hour thresholds and more mean service-industry employers have to be strategic about their scheduling — and scheduling solutions...
Infographics
Platform, SCHEDULE
10 Common Compliance Traps and How to Avoid Them
10 Common Compliance Traps and How to Avoid Them Ensuring compliance is a full-time job … but you don’t always have a full-time person to do it...
Webinars & Events
Risky (Hiring) Business
Service-industry hiring is picking up. Make sure you’re not picking up a huge lawsuit or brand nightmare in the process. Register above for our free...
Webinars & Events
Blueprint for Building a Better Schedule
Blueprint for Building a Better Schedule: Top 10 Must-Haves for Maximizing Savings, Efficiency and Service on Every Shift There’s a big difference...
Webinars & Events
SCHEDULE
Cash In On Hiring Tax Credits
Cash In On Hiring Tax Credits: How To Get $1,200 Back For Every 1 Out Of 5 Hires You Make Tax returns and deadlines got you down? This year, start...
Webinars & Events
‘Ace Your Employee Training’
Ace Your Employee Training: Tips to Building a Learning Strategy for Today’s Restaurant Employees and Maximized Customer Satisfaction What grade...
Webinars & Events
What Obamacare Means for Your Hourly Workforce: Tips and Tricks for Managing Hourly Employees and Health Care Reform
The Employer Mandate is fast-approaching, and the already-complicated Affordable Care Act is even more difficult when you’re dealing with a lot of...
Webinars & Events
Worth the Risk? How Hiring Assessments Can Catch Rising Employee Theft and Risky Candidates Before They Cost You
Not hiring the wrong people is just as important as getting great ones. With both hiring and employee theft on the rise in the service industry — 1...
Webinars & Events
HIRE
Top 10 Trends for 2014
Top 10 Trends for 2014 and How You Can Maximize Them For Better Hires and Bigger Revenues What are the biggest things that will impact your service-...
Webinars & Events
App, HIRE, Platform, SCHEDULE
I-9 Peace of Mind: The New Tools and Insider Tips for Staying I-9 Compliant in 2014
I-9 audits spiked up 12x in just the past five years … and that was when industry hiring was at its slowest. What do you need to know about...
Webinars & Events
HIRE
Social Recruiting
Ultimate Guide to Social Recruiting: Cool Tools and Techniques to Turn Your Social Networks into an Applicant Engine Whether you’re just starting out...
Webinars & Events
App, HIRE
Time to Hire Webinar
Time to Hire: The 4 Hiring Moments That Matter Most and How to Make the Most of Them You have four key chances to make or break each hire. Get them...
Webinars & Events
HIRE
Finding Better People, Faster
Secrets to Finding Better People, Faster: How Assessments Help You Increase Applicant Quality, Retention and Compliance Picking best-fit candidates...
Webinars & Events
HIRE
2013 How Hourly Workforces Work Survey Series
How are other retail brands recruiting top-notch applicants? Why is finding last-minute shift replacements 45% easier for some restaurants? Are you...
Infographics
App, HIRE, LEARN, Platform, SCHEDULE
Naughty or Nice? 2014 Workforce Trends
Naughty or Nice? Top 10 Workforce Trends and Whether They’ll Be Good or Bad for Your Brand in 2014 You’ve hardly put a dent in your Halloween candy...
Webinars & Events
App, Platform, HIRE, LEARN, SCHEDULE
20 Tips for Taking Your Hiring, Training and Scheduling to the Next Level
The Latest Industry Stats and Real-World Results from Today's Top Brands. How do best-of-the-best brands hire, train and schedule great employees...
Webinars & Events
App, HIRE, SCHEDULE
Health Care Reform and Your Hourly Workforce
Health Care Reform and Your Hourly Workforce: What You Need to Know About Managing Variable-Hour Employees Under the Affordable Care Act “When do I...
Webinars & Events
HIRE, SCHEDULE
2013 How Hourly Workforces Work Survey: Engaging
Open our ‘Engaging’ infographic now to find out how nearly 1,300 service-industry businesses track, record, communicate and motivate employee...
Infographics
App, HIRE, LEARN, Platform, SCHEDULE
2013 How Hourly Workforces Work Survey: Scheduling
Open our ‘Scheduling’ infographic now for 25 of the latest scheduling stats on how nearly 1,300 service-industry businesses create, distribute,...
Infographics
App, SCHEDULE
Trick-or-Treat Hiring? Webinar
How to Tell the Tricks from the Treats and Hire Best-Fit Candidates for Your Brand “Gut feelings” and good first impressions can trick you into...
Webinars & Events
HIRE
2013 How Hourly Workforces Work Survey: Paper vs. Platform
Watch our Paper vs. Platform video now to find out how paper processes compare to using an all-in-one workforce management Platform for nearly 1,300...
Videos
Platform
Background Checks: Sterling Infosystems
Play our background checks webinar now to hear industry experts Harris Bornstein, Director of Strategic Alliances for Sterling Infosystems, and our...
Webinars & Events
HIRE
2013 How Hourly Workforces Work Survey: Training
Open our ‘Training’ infographic now to find out how nearly 1,300 service-industry businesses train employees, test comprehension and track progress...
Infographics
LEARN
2013 How Hourly Workforces Work Survey: Hiring
Open our ‘Hiring’ infographic now to find out how nearly 1,300 service-industry businesses recruit, track and onboard today … and how happy they are...
Infographics
App, HIRE
Your ACA Questions Answered
What Restaurants Need to Do Now to Stay Profitable under the Affordable Care Act Watch Yvonne Frame, Client Executive at Marsh & McLennan Agency...
Webinars & Events
App, HIRE, SCHEDULE
2013 How Hourly Workforces Work Survey: Quick Look
Open our ‘Quick Look’ infographic now to find out how nearly 1,300 service-industry businesses manage their people and how happy they are with them...
Infographics
Platform
Shake The Money Tree
Making the Government Work For You With Tax Credits There is more than one way to make a buck – you can sell more stuff, cut your costs, or just...
Webinars & Events
HIRE
How do PeopleClues Assessments Work?
PeopleClues does exactly what its name says – it gives you important clues about your people. By asking some quick & easy questions, PeopleClues...
Infographics
HIRE
Fishing for Great People
How PeopleClues Can Catch the Best Candidates in a Sea of Applicants Hiring is a lot like fishing. There's lots of applicants out there, but to catch...
Webinars & Events
HIRE
How Much Will 'Pay or Play' Cost Your Business?
To Pay or Play? That’s the big question for service-industry brands, so we've broken down ACA requirements into a simple flow chart, so all you have...
Infographics
HIRE, SCHEDULE
What the ACA Means for the Retail and Service Industries
Tips & Tricks for Staying Profitable Under the Affordable Care Act Watch Yvonne Frame, Client Executive at Marsh & McLennan Agency and Nancy...
Webinars & Events
App, HIRE, SCHEDULE
The Ultimate Guide to Health Care Reform
Download our “Ultimate Guide to Health Care Reform” eBook above for everything you need to know about the Affordable Care Act and how it’s going to affect your service-industry business.
eBooks
Platform, SCHEDULE
Health Care Reform: How Do You Stack Up?
Feeling overwhelmed by health care reform’s impact on your hourly workforce? Not sure what you need to do? Want to know what other businesses like...
Videos
HIRE, Platform, SCHEDULE
Recruit the Crowd
John Sumser, Editor of HR Examiner magazine, and Ken Haigh, Chief Operating Officer of PeopleMatter discuss how to find great candidates and recruit...
Webinars & Events
App, HIRE
Make the Mobile Shift
Learn how real-time mobile scheduling tools can increase your efficiency, engagement and revenue. PeopleMatter restaurant and retail customers Marc...
Webinars & Events
App, SCHEDULE
QSR Webinar: Beef Up Your Bottom Line
What’s the real cost of managing your hourly workforce? If you’re one of the three out of five U.S. businesses using multiple HR systems, the answer...
Webinars & Events
Platform
Top 5 Ways You Can Avoid I-9 Fines, Penalties and Brand Damage
What do you need to know about the new I-9 form changes released March 8? Are you prepared to handle the hiring ramp, as service-industry businesses...
Webinars & Events
HIRE
I-9 Compliance
Just press 'Play' now to watch our ‘I-9 Compliance’ video. It’s packed with the latest verification stats, including: How noncompliance can cost your...
Videos
HIRE
Screening Webinar Series 2: Background Checks
What if providing great customer service was 24% easier? Customers would spend more, come back more often and tell more people about their experience...
Webinars & Events
HIRE
PeopleMatter SCHEDULE™ Launch Trailer
A preview video trailer for the Feb. 28 PeopleMatter SCHEDULE™ product launch.
Videos
SCHEDULE
Screening Webinar Series 1: Assessments
Only 7 percent of businesses consider finding high-quality candidates easy ; it’s organizations’ most difficult task and one of their biggest revenue...
Webinars & Events
HIRE
Social Savvy in the War on Talent
You are in the people business, not the restaurant business. Social media is important. Foodservice is important. But people are the single...
Webinars & Events
App, HIRE
PeopleMatter SCHEDULE™ Overview
Watch our 2-minute video to see why, with that many people, scheduling with paper processes and one-trick-pony software systems can feel like playing...
Videos
SCHEDULE
PeopleMatter LEARN™ Overview
Press 'Play' now to see how easy developing a skilled, service-minded team can be with PeopleMatter LEARN™. We'll show you what...
Videos
LEARN
Tax Credits 101
Did you know you could save up to $9,600 with one out of every five of your employees? Watch our 'Tax Credits 101' webinar to learn how to take...
Webinars & Events
HIRE
Keys to Keeping Today's On-the-Go Workforce In the Loop
Just fill out the form to access our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the basics of...
eBooks
App, HIRE, LEARN, Platform, SCHEDULE
2012 Ultimate Guide to How Hourly Workforces Work – Part 1: General Findings
Just fill out the form to access ‘Part 1’ of our 2012 "How Hourly Workforces Work" survey findings. The PeopleMatter Institute asked nearly...
Reports
Platform, HIRE
2012 Ultimate Guide to How Hourly Workforces Work — Part 2: Hiring
Just fill out the form to access ‘Part 2’ of our 2012 "How Hourly Workforces Work" survey findings. The PeopleMatter Institute asked nearly...
Reports
HIRE
2012 Ultimate Guide to How Hourly Workforces Work — Part 3: Training
Just fill out the form to access 'Part 3' of our 2012 "How Hourly Workforces Work" survey findings. Our 'Ultimate Training Guide' gives you...
Reports
LEARN
2012 Ultimate Guide to How Hourly Workforces Work — Part 4: Scheduling
Just fill out the form to access ‘Part 4’ of our 2012 "How Hourly Workforces Work" survey findings. Our 'Ultimate Scheduling Guide' is...
Reports
2012 Ultimate Guide to How Hourly Workforces Work — Part 5: Engaging
Just fill out the form to access our 2012 "How Hourly Workforces Work" survey findings. The PeopleMatter Institute asked nearly 900 service...
Reports
2012 Ultimate Guide to How Hourly Workforces Work
Just fill out the form to access our 'Ultimate Guide.' It's chock-full of the latest industry stats, trends and best practices that look how service-...
Reports
Platform, HIRE, LEARN, SCHEDULE
Get Your Shift Together
Join industry experts Matt Flynn, Director of Retail Operations at St. Joe PetroleumPeopleMatter customer and leading C-Store brand and our very own...
Webinars & Events
App, SCHEDULE
2012 Ultimate Guide to Social Media
Watch our 'Mobile-Social' video now to see how making social media and mobile an important part of your people-management can: Reduce turnover...
Videos
App, HIRE
Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 4
Just fill out the form to access ‘Part 4’ of our four-part communication guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give...
eBooks
App
Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 3
Access our 'Part 3: In the Clear’ eBook now above to stay on top of federal, industry, and state regulations and ahead of the competition. You'll...
eBooks
App, HIRE
Top 5 Ways Multiple HR Systems are Killing Your Brand
Watch Bruce Dodge, Regional HR Manager at a 78-unit Applebee’s franchise, and Kay Lucas, VP-Product at PeopleMatter, for a “from-the-frontlines” and...
Webinars & Events
Platform
Quick Stat: The Great Culture Divide
What's the key to great culture? According to a recent Deloitte study, it depends on whom you ask …. Open our Quick Stat infographic now to find out...
Infographics
Platform
Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 2
Just fill out the form to access ‘Part 2’ of our four-part guide, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll give you the seven...
eBooks
App
Keys to Keeping Today’s On-the-Go Workforce In the Loop: Part 1
Just fill out the form to access ‘Part 1’ of our four-part eBook, “Keys to Keeping Today’s On-the-Go Workforce In the Loop.” We’ll break down the...
eBooks
App, Platform
PeopleMatter LEARN™ Infographic
Infographics
LEARN
PeopleMatter HIRE™ Infographic
Infographics
HIRE
Integrated Talent Management System Map
Download our infographic now to discover why Integrated Talent Management is the best way to hire, train, schedule and engage your hourly team. Zip...
Infographics
App, HIRE, LEARN, Platform, SCHEDULE
Workforce Management Derailed
Play our Prezi now to discover the ‘disconnect’ in using multiple solutions to hire, train, schedule and engage your hourly workforce; why three out...
Infographics
HIRE, LEARN, Platform, SCHEDULE
PeopleMatter SCHEDULE™ Infographic
Infographics
SCHEDULE
PeopleMatter SCHEDULE™ Teaser
Watch our teaser video for a quick overview of PeopleMatter SCHEDULE™ — including benefits, product shots and our free mobile app.
Videos
SCHEDULE
Industry Overview: Grocery
eBooks
Platform, HIRE, LEARN, SCHEDULE
Six Service-Industry Lessons from the Grateful Dead
Watch our short video, “School of Rock,” for six tracks you need to add to your company’s set list today. Think doing business like a Deadhead is a...
Videos
Platform
Mike Cooke at Collaborate 11.2
Mike Cooke, Co-Chief Executive, Brandon Hall Group speaks at Collaborate 11.2 hosted by PeopleMatter.
Webinars & Events
App, HIRE, LEARN, Platform, SCHEDULE
Louis Basile at Collaborate 11.2
Louis Basile, Owner, Wildflower Bread Company speaks at Collaborate 11.2 hosted by PeopleMatter.
Webinars & Events
App, HIRE, LEARN, Platform, SCHEDULE
Wallace B. Doolin: How to Champion Success in Today’s Economy (Short)
In an interview with the PeopleMatter Institute, service industry thought-leader, Wallace B. Doolin -- Chairman and Founder of Black Box Intelligence...
Videos
HIRE, Platform
Chase LeBlanc: 15 Minutes with “Turnover Sheriff,” Chase LeBlanc
Watch our short 15-minute interview now to discover what our “Turnover Sheriff” says service-industry employers need to develop, need to get rid of...
Videos
App, HIRE, LEARN, Platform
Anatomy of a Paper Schedule
Are your labor-management practices ‘inferior’ to the competition’s? Manual methods not making the ‘cut’ for your hourly workforce? Dissect...
eBooks
App, SCHEDULE
2011 HR Technology in the Service Industry: Engaging Survey Report
Get the latest stats on how service-industry employers review, reward and connect with hourly workforces today. Our comprehensive report explores the...
Reports
App, Platform, HIRE
2011 HR Technology in the Service Industry: Scheduling Survey Report
Get the latest stats on how service-industry employers create, manage and optimize workforce schedules today. Our comprehensive report explores the...
Reports
SCHEDULE
2011 HR Technology in the Service Industry: Training Survey Report
Get the latest stats on how today’s service-industry employers train, assess and develop their hourly workforces. Our comprehensive report explores...
Reports
LEARN
2011 HR Technology in the Service Industry: Hiring Survey Report
Get the latest stats and insight on how today’s service-industry employers recruit, track, screen and onboard top talent. Our comprehensive report...
Reports
HIRE
2011 HR Technology in the Service Industry: Survey Report
Get the latest stats and insight on how service-industry employers leverage technology in their operations today. Our comprehensive report explores...
Reports
App, Platform, HIRE, LEARN, SCHEDULE
Transform Your Talent
eBooks
App, HIRE, LEARN, SCHEDULE
The (Mobile) Social Network
eBooks
App, HIRE
Industry Overview: Retail
eBooks
HIRE, Platform
Industry Overview: Hospitality
eBooks
App, HIRE, Platform, SCHEDULE
Industry Overview: Foodservice
eBooks
HIRE, Platform
Industry Overview: Convenience Store
eBooks
App, HIRE, LEARN
Turnover’s Top Five “Most Wanted”
Stop the service industry’s ‘Most Wanted’ turnover culprits from running off with talent and ruining your bottom line. Identify these retention-...
eBooks
HIRE
Infographic Primer: HR in the Service Industry
Finally … HR stats that are easy to understand. We apply Dick-and-Jane simplicity to our ‘2011 HR Tech’ survey results for an inside view of how...
Infographics
HIRE, LEARN, SCHEDULE
Stand Off at the Turnover Corral: The Latest Look at Turnover in the Wild, Wild Service Industry
Stave off all scamps and scalawags from your service-industry business. Our infographic arms you with the trends, tips and technologies you need to...
Infographics
LEARN, SCHEDULE
From the Mind of the Guru: Transformational Change
Industry expert Wallace B. Doolin, founder and chairman of Black Box Intelligence, discusses the biggest shifts and trends impacting service-industry...
Infographics
Platform
Sche-DUEL: Automated vs. Manual Scheduling
Creating, changing and cost-controlling schedules can leave you feeling beat-up and worked-over. Discover which method — automated or manual — wins-...
Infographics
SCHEDULE
Infographic Primer, Part 4: Engaging
Ever wish there was a grown-up Dick-and-Jane guide to employee engagement? There is! Our infographic gives you the ‘big picture’ on service-industry...
Infographics
Platform
Infographic Primer, Part 3: Scheduling
We took a page from Dick and Jane’s playbook to give you an easy-to-understand look at our ‘2011 HR Tech’ scheduling data. Discover the biggest...
Infographics
SCHEDULE
Infographic Primer, Part 2: Training
If your training techniques had Dick and Jane saying “Wow” and “New” 50 years ago, it’s time for a change. See how service-industry companies like...
Infographics
LEARN
Infographic Primer, Part 1: Hiring
See! See “Hiring” infographic! Our Dick-and-Jane approach to complex survey data makes it easy to understand how service-industry employers like you...
Infographics
HIRE
Save Money by Hiring People: Let the Work Opportunity Tax Credit Work for You
Are you leaving thousands of dollars on the table? Take advantage of federal tax credits that provide big returns for the people you’re already...
White Papers
HIRE
I-9 Compliance, Don’t Risk It
High employee volume, turnover rates and percentages of immigrant workers make I-9 compliance even more difficult in hourly workforces. Learn how an...
White Papers
HIRE
Getting the Best Out of Generation Y: Tips for the Service Industry
Engaging your hourly workforce can be hard when the trends, taboos and technologies of one generation don’t translate to the next. Explore how talent...
White Papers
App, HIRE, LEARN, Platform, SCHEDULE
Real ROI: A Case for HR Technology in the Service Industry
Case closed! Concrete ROI-evidence exists for talent management solutions. Explore how online systems can help your service-industry business:...
White Papers
Platform
SaaS for the Service Industry
Service-industry businesses today need technology that can improve efficiency, engage employees and simply keep up with their needs. Learn the basics...
White Papers
Platform
I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage
Complex forms, requirements and deadlines make ensuring I-9 compliance difficult. Find out five things your business needs to do now to avoid costly fines, penalties and brand damage.
White Papers
HIRE
Online Training ROI: Five Features That Positively Impact Your Bottom Line
To remain competitive in today’s market, service-industry employers are taking advantage of technology to help train employees more efficiently...
White Papers
LEARN
PeopleMatter HIRE™ Overview
Press 'Play' now to see how simple PeopleMatter HIRE™ makes finding dependable, service-minded employees. We'll show you what's wrong with how...
Videos
HIRE
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
Industry experts Rudy Miick and Louis Basile share how a thriving company culture and solid brand can generate big returns for your service-industry...
White Papers
Platform
Brandon Hall Group | Engaging and Inspiring a Workforce
Engagement is the key to great service. Leading performance-improvement research analysts of the Brandon Hall Group, provide best practices for...
White Papers
App, HIRE, Platform, SCHEDULE

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