The Perfect Hamburger

Tuesday, April 16, 2013

Getting The Best HR Management Software On Your Grill

I am a red meat eater and my wife isn’t.  So, as a good husband, that means I have learned to live with a little less red meat in my diet. That doesn’t mean I don’t enjoy a good hamburger. In fact, by eating fewer hamburgers, it means I have become more of a burger aficionado. 
 
There are some key traits of the perfect hamburger. 
  1. Quality ingredients. If you aren’t using quality ingredients, you shouldn’t be making hamburgers. 
  2. Structure. The hamburger should be proportional to the bun — that is, once cooked, it should be one-third bun, one-third meat and one-third bun. And as you eat it, each bite should be equally composed of one-third bun, one-third meat and one-third bun to have maximum and uniform taste. 
  3. The right condiments. I’m talking more than just mustard, relish and ketchup — in the age of the gourmet burger, the bar is set high. 
By now, you’re wondering what the perfect hamburger has to do with software. Well, think about how awesome the perfect hamburger tastes. Now think about how great a squirt of ketchup tastes by itself — not very good right? How about a leaf of green lettuce? It might be good if you’re a rabbit — but you’re not a rabbit. If you’re a proud red-meat-eater like myself, the satisfaction of eating the perfect hamburger comes from the meat, the bun and the condiments working together to create the perfect party in your mouth.
 
You need to take the same approach with software. 
 
Quality Programming, Structure and Functions

The purpose of software is to automate business functions. There are some software systems that perform a single business function, and others that perform multiple functions. The return on investment of a software system is derived from the number of related business functions that the software automates and the impact of those software systems to the business. You’ll notice that I’ve italicized the word “related” – that’s because there are synergies to be gained when the functions have something to do with one another – such as HR functions like recruiting and employee onboarding or operational functions like scheduling and inventory control. 
 
Having multiple software systems is also costly in terms of your time, treasure and talent. Not only do you have to manage multiple vendors, but entering data also takes up valuable time and you run the risk of fat fingering. Fat fingering data can be costly too because, at some point down the road, you are going to use that data to make business decisions. You need to be confident that the assumptions you are basing your decisions on are right. 
 
What’s On Your Grill?

The more related business functions you can incorporate into software — and the more that software can use one set of data and processes — the better your return.
 
That’s why you need an HR management platform. It’s the most efficient and delicious answer to your hiring, training and scheduling problems. Do your business a favor today and find out what the perfect HR “hamburger” looks like for your business.

 

*For more on how to "Beef Up Your Bottom Line," register for our April 25 webinar at 2 p.m. EST and find out how Carl’s Jr. franchise, Star of the High Desert, saved time, money and its brand by switching from multiple systems to an all-in-one people management platform. 

**Photo credit: The Cooking Lab, LLC

On Cows and Clouds

Wednesday, April 10, 2013
Field with cows

Author: Mark Deaton

 
Once upon a time, in our early days here on Earth, we relied exclusively on the land to support us — providing fuel for the plants and animals we needed to survive. Then, since we are a species with fairly big brains, we quickly realized that we could use those raw materials and turn them into something shiny, new and helpful. Rocks became tools and arrowheads, cowhide became saddles and shoes. We had the “goods” to make us more efficient and effective. But, why stop there? Bam! Another new neural pathway was forged and we realized that we didn’t have to keep those pretty things all to ourselves. Instead we could make the goods shinier, bigger and better and trade them for cool stuff that other humans had made. Finally, never satisfied with status quo, we (clunk!) had a V-8 and realized we could improve on how we served or delivered those goods; once again setting us apart from the crowd and making us rock stars and superheroes.  
 
Joseph Pine, in his book, The Experience Economy, tells this story of our economic evolution. He also points out that, in today’s economy, the Internet and “cloud computing” have catalyzed an interesting evolutionary shift: what once were goods are now sold as services. And according to Pine, this shift requires us to reach for a new level of economic value where we are not just serving our customers, but actually delivering memorable customer experiences as part of the product itself.
 
Think about your business for a moment and what differentiates you from your competitors. Is it price? Is it quality? Is it availability? Those are all important, but they’re also easy to copy. The experience you create for your customers, however, comes from your culture and your people. Those are hard to copy, and in an increasingly competitive marketplace — where more and more products are commoditized — it’s the only way to maintain a long-term competitive edge.
 
How do these insights impact your business? What role does social media play; and how are you delivering best-of-class experiences to your customers? In today’s world, it matters!
 
Shoot me an email at Mark.Deaton@peoplematter.com and give me your thoughts.  
 
Mark Deaton is the Senior Vice President for Customer Care at PeopleMatter. 
 

Changes in the I-9 Atmosphere — Expect ICE Storms

Tuesday, April 02, 2013

Author: Ashley McManus

When it comes to I-9 verification in the service industry, meeting state and federal regulations falls somewhere between herding cats and walking a tight rope. From using the right color ink to learning the ins and outs of a new I-9 form (download the 2013 I-9 form released on March 8 by the U.S. Citizenship and Immigration Services), compliance can become a paperwork nightmare.

The service industry relies on younger workers and immigrant employees — and operates with a primary hourly workforce. The high turnover and rapid hiring practices common in restaurants, convenience stores and retail business make them easy targets for the United States Immigrations and Customs Enforcement (ICE).

In the last five years audits have increased 1,100 percent. More importantly, the businesses being targeted are changing. According to Claire Xidis Torres, immigration attorney at Torres Law Firm, 50 percent of audits in the second half 2009 were businesses that employ less than 25 people. Smaller service industry businesses are increasingly at risk of being audited. And the repercussions for noncompliance are severe.*

Unlike at the end of the Bush administration, ICE is no longer just deporting non-compliant employees. Of the people criminally arrested in 2012, 240 were restaurant owners, managers or HR leaders. Now, anyone proven to have knowledge of illegal hiring practices can face criminal charges. “Having knowledge” can be as simple as not responding to a letter requesting information from immigration services. It’s critical that the people involved in hiring understand I-9 verification and follow compliance guidelines.

Top 5 Ways You Can Avoid I-9 Fines, Penalties and Brand Damage*

PeopleMatter recently hosted a webinar on best practices in employee verification. In the webinar, Torres joined Anna Turner, PeopleMatter Product Owner, to give the top five ways to avoid I-9 non-compliance. The list covers the importance of being aware of I-9 instructions as well as how to avoid getting “ICE’d.”

The top five I-9 tips are:

1.     Assume your business will be an ICE target
2.     Train your HR staff
3.     Good record keeping (and destroying)
4.     Maintain a state of audit readiness
5.     Don’t wait until ICE is knocking at your door
(For an in-depth breakdown, listen to the recording of our I-9 compliance webinar.)

Service-industry operators and HR professionals need to be aware of the changes to the Employment Eligibility Verification Form (I-9). Businesses managing HR processes with paper practices should already be using the 2013 I-9 form. Companies that are using software programs have until May 7 to make the change.

It’s important to keep up-to-date on HR practices. If a business is using paper practices, they should be training every person involved in hiring each year. An easier way to ensure accurate, compliant hiring is to invest in hiring software. HR software can keep businesses compliant, with features like automatic I-9 form completion, task reminders, continual updates and step-by-step I-9 instructions. The prescribed workflows in most programs guarantee that HR managers correctly complete each step in compliant hiring. 

When it comes to managing the I-9 process, the best way to avoid “ICE-y” weather is to be proactive. Train your team, use all the tools that are available to you and handle the process in the most efficient manner for your business. Don’t get caught in the storm.

* To hear more from immigration attorney Claire Xidis Torres, listen to PeopleMatter’s webinar, Top 5 Ways You Can Avoid I-9 Fines, Penalties and Brand Damage.

New I-9 Updates from USCIS

Friday, March 08, 2013

If you haven’t combed through today’s Department of Homeland Security — U.S. Citizenship and Immigration Services (USCIS) announcement (or if you have and you still can’t figure out what they’re trying to tell you), don’t worry … we’re breaking it all down for you here.

In a nutshell, there’s a new Form I-9 that all employers will need to start using by May 7, 2013. (At your own risk, you can visit the USCIS’s webpage here for the full Form I-9 rundown.) Here’s what’s new to the I-9:
  • New data fields, including the employee’s foreign passport information (if applicable), telephone number and email address
  • Easier form instructions
  • Better form layout, including expanding the form from one to two pages (not including the form instructions and the List of Acceptable Documents)
An online I-9 verification system, like the one in PeopleMatter HIRE™, makes it easy to comply with these updates. Don't you worry ‘bout a thing … we’ll automatically make the updates in HIRE by May 7, so your entire team and all of your new hires are in line.
 
For the latest on employee verification and how to keep your company compliant, join our “Don’t Get ICE’d: Top Five Ways You Can Avoid I-9 Fines, Penalties and Brand Damage” webinar on Thursday, March 28 at 1 p.m. ET. Immigration expert and attorney Claire Xidis Torres, and our very own Anna Turner, share the top five I-9 best practices, the latest industry stats and trends, and what’s coming next in immigration reform. Register now, and in the meantime, download our I-9 guide to brush up on I-9 best practices.
 
Happy Don’t-Get-ICE’d-ing,
The PeopleMatter Team

 

Friday Five

Friday, March 01, 2013

 

It’s been a whirlwind week here at PeopleMatter. We finally made the big move and are residing on King St. (Keep an eye on our Facebook page, pictures soon to come.) This has also been a big week on social, so with no further ado — our top 5 most read articles from the week!

1.     Decide If It’s Time for a Raise with This Chart:
Feel like you’re undervalued at work? Lifehacker has the flow chart infographic for you. Answer some basic questions to see if it’s time to ask for a bump in your salary.

2.     4 Steps to Actually Feeling Happier:
Everyone has a piece of advice on how to be happy, but there are a few fundamental tips to get you on the right path. Take the top four tips on building a foundation to happy and then make it your own.

3.     The 10 biggest food trends of 2013: Expect donuts, exotic meats, beer desserts and plenty of surprises:
It looks like 2013 will be a delicious — it surprising year. From increasing meatless options to bringing in alligator, venison, boar and elk, the Houston market gives a diverse taste of what’s to come in dining.

4.     What Are Workplace “Clothes”? The Supreme Court Will Let Us Know:
The Supreme Court has been called to define what constitutes clothes under the Fair Labor Standards Act. It seems that different courts have ruled in different ways as to what constitutes clothing. Now it’s time to decide once and for all, and this ruling may come back to haunt us.

5.     ObamaCare and the '29ers':
This post explains a new trend business are seeing — part-time "job sharing." This is not just within a company, but between different companies. Now Panera and Chipotle may be splitting their hourly employees. Read how health care may change the hourly workforce.

T.G.I.F.! Now that Friday has finally rolled around, it’s time to kick up your feet and catch up on the latest news. Here are our top 5 coolest — and most read — articles shared this week! Enjoy.

 

Written by Amanda Norred, HR Director for St. Romain Oil 

St. Romain Oil, a family-owned convenience store (Y-Not Stop) and wholesale fuels company, has proudly and locally operated in Louisiana for three generations. Our corporate values are integrity, community, service, teamwork, success and pioneering. It is our pioneering spirit that helps us work smarter, not harder, on a daily basis.

 

You’ve had a crazy week? You missed out on all our awesome tweets? No worries, we have your back. Sit down, get comfortable and catch up with the top 5 coolest — and most read — articles we've tweeted out this week! Enjoy.

 

“PeopleMatter makes everything much more simple.” said Corie Caldwell, MAD Green’s Certified Customer Catcher and Personal People Planner. “For me, it’s the relief of knowing that if there’s an I-9 audit, everything is completed correctly and stored in one place.”

Read more.

We want to make sure you never miss out on the latest in HR, customer service, tech and business. So here are the top 5 coolest — and most read — articles we've tweeted out this week! Enjoy.