Human resource management

Human resources management … it’s essential for service-industry success, but why? What is human resource management anyway? How can human resources software help my business? When should I start using HR software? Or do I even really need it at all?

Human resource management is essential, and if you want to compete in today’s increasingly tech-savvy service industry, you need human resource software to help. As businesses start to realize the value of their people more and more, human resources management will continue to play a bigger role in the business conversation.

Trying to keep track of all of your human resource management initiatives — recruitment, hiring, onboarding, training and development, scheduling, recognition, performance evaluation, communication … the list goes on! — with paper and manual processes just doesn’t work. You end up wasting a lot of time and money, and you don’t maximize your workforce. Human resources software, or HR software, automates and streamlines people management, so your operations are more efficient, employees are more productive and ultimately, customers are happier.

In the service industry, happy customers are the key to your success — they spend more, come back more often and tell more friends. The key to making customers happy is making your team members happy first; studies show employees who are more engaged and satisfied at work deliver better customer service.

Human resources management ensures an organization’s processes are compliant with all state, federal and industry laws and regulations, as well as organizes people processes in order to maximize its workforce’s potential.

Human resource management software, or HR software, automates and streamlines an organization’s people processes and paperwork. By using technology, businesses standardize operations, improve communication and increase efficiency, company-wide. All of your people and locations are on the same page and in line with the latest federal, state and industry regulations, like EEOC, I-9 and other human resource compliance concerns.

When managers don’t have to spend time completing HR paperwork and keeping up with high turnover, they can focus on engaging team members. As a result, applicant quality, compliance, productivity, operational efficiency and customer satisfaction increase, while turnover rates, costs and time-wasted decrease.

For more on how human resource management can help your company, check out our human resource management blog and the PeopleMatter Institute's human resource management Resources section for the latest infographics, videos, eBooks and more.

The PeopleMatter Platform is the only human resource software system specifically built to meet the needs of hourly workforces in the service industry. Our HR software enables service-driven businesses — like restaurants, convenience stores, hotels, retail shops and more — to quickly and easily find employees who can deliver an outstanding customer experience … and keep them longer. 

Unlike other human resource systems that only meet one area of your people management needs, PeopleMatter’s all-in-one HR software connects hiring, training, scheduling and communication within one, easy-to-use online system. We’re the only human resource software built to meet your specific service-industry needs and the only system that includes workforce scheduling. HIRE seamlessly integrates with our learning management system and schedule maker tools, so all of your people, HR processes and data connect across our human resources management Platform.

Want to learn even more about why our HR software is the best? Schedule a demo to talk to our sales team and see our stuff first-hand!